About Us:

CoolPetStuff.com is a family owned and operated business. It was established in 1998 when the founder saw a need to offer pet owners, such as himself, a selection of products not commonly found in the average pet store.

We have experienced substantial growth
since becoming more focused on eCommerce a few years ago, and are proud it has been mostly through repeat business and referrals due to our aggressive pricing and good service. We have and will continue to greatly expand our product offerings over time. We stock most of what we sell and most orders ship the same day when ordered by late afternoon (central time). The few non-stock items (custom made to order and special order items) shipping directly from manufacturers or other locations are identified within the product listing with the approximate lead times for them.

We strive to keep our costs low and help preserve the environment by reusing boxes, packing material, etc from inbound shipments as much as practical when needed... a win-win situation! Administratively we still operate from a home office and have warehousing nearby. We aggressively take advantage of volume discounts, sales, trade show deals, etc. All of this is why we can offer such good prices to you without a sacrifice in service.

We do a lot of online shopping as consumers ourselves. Our philosophy is simple... We treat you as we want to be treated when we are shopping online. Good prices (including shipping), fast service, few problems, and responsive customer service when there is a problem are our goals.

About Security   As consumers, we at CoolPetStuff.com are particularly sensitive to online Security. We have gone to extraordinary efforts to provide a safe and secure online shopping experience. We use Authorize.net, one of the largest eCommerce payment processors available. We are Payment Card Industry (PCI) Data Security Standards (DSS) Level 1 certified, the highest security certification available at the retail level. When you use a credit/debit card through our secure checkout, your payment information is encrypted, immediately transmitted to the payment processor, we do not store your complete payment information on our servers, and we never even see or have access to your complete payment info ourselves! We also offer the option of using Paypal, and again we never even have access to your payment info ourselves.

Customer Satisfaction   If you are not satisfied, then we have not succeeded in achieving our goal. Please help us to help you. Just drop us an e-mail and let us know. We are here to help.

We hope you have as much fun shopping as we do,

4003 E. Highland Dr
Jonesboro, AR 72401
Phone: 1-888-444-PET1 (7381) (M-F 9:00 AM-5:00 PM CST)
Fax:    (484) 932-0578