||We review the discount amount each Friday to decide if to continue the discount for another week, and if so, at what percentage discount. The regular price, the sales price, and the amount you are saving on an item will be shown on that item's listing page. When you add an item to your shopping cart, it will be added already at the sales price, so you will not see an additional sales promotion discount in the cart for the sale advertised at the top of our homepage. However, some additional volume discounts on select items or coupon code promotions may be applied and displayed in the shopping cart in additional to the ongoing sale price.
We reserve the right to make any item(s) ineligible for any promotion(s), and to alter or discontinue any promotion at any time by changing or removing the promotional notice(s) on our website. You will always be shown the price of each item and the shipping cost during checkout for your approval before finalizing the order, and you may delete an item or the entire order at that time as your only right of recourse with respect to any promotion terms. We also reserve the right to not honor any obvious incorrect pricing due to a typo or software glitch. If such an occurrence applies, we will cancel your order, immediately refund any funds received, and promptly contact you about the problem.
Please scroll down for information on our current shipping promotions.
do not need an RMA number, but your original sales receipt, packing
slip, or your personal information must accompany
returns so that we can locate your order. You must also include a
notation indicating if the return is for store credit, refund, or
exchange, and if for exchange you must clearly indicate the item you
wish to receive in exchange, including any applicable size, color, or
style options. Additional instructions for exchanges are included
We accept returns for exchange or
refund 30 calendar days after delivery of the product. Seasonal items may be returned for exchange only, not for refund. At our sole discretion
after 30 calendar days, we will offer an exchange or store credit only. Items
must be in "new, unaltered and unused condition". Definition of new,
unaltered and unused condition is:
showing signs of wear or damage in any way
- -within 30
calendar days of the delivery date
- -must not be
a special order or a custom order
- -unless noted
that it cannot be returned or has a different return policy time
period other than that 30 days noted in that item's particular item
products being returned must be 100% complete in original packaging and
in a like new, resalable condition, with all packaging, original
paperwork, instructions, blank warranty cards, accessories and
documentation included. Returned items that do not conform to the above
standards will be refused and will incur additional shipping charges to
be returned to you if you desire them to be returned, otherwise
nonconforming items will be discarded after 30 days. There is no restocking fee on acceptable returns for exchange or store credit. All
acceptable returns for refund are subject to a 15% restocking fee.
Please note the restocking fee on returns for refund is necessary
largely because most payment processors charge us for processing the
original payment transfer and charge us again to process the refund
transfer, and in addition we have costs to inspect the returned item,
return it to inventory, and clerical work involved with the inventory
return and refund processing, and of course we no longer have a sale to
help us absorb these costs. The customer is responsible for shipping and
insurance charges on all return shipments. CoolPetStuff assumes no
responsibility or liability for any items that are damaged during return
an item shipped to you is damaged, is
incorrectly shipped by us, or is lost in transit, please contact
Customer Support immediately. Items
that are defective and shipped from us, items that were lost or damaged
in the original shipping to you, or incorrect items shipped by us will
be replaced at no charge to you. If a replacement is not available, a
full refund will be issued.
Refunds are contingent upon inspection of
item(s) once we receive it.
is responsible for all shipping
costs if seller is not at fault. We will not issue a refund for
shipping fees unless the shipping service loses or damages your package
in route to you or we sent incorrect merchandise. If
your order was shipped using a free or discounted shipping promotion, we
will deduct our actual shipping costs from the refund or credit given
for the return.
being returned for exchange must meet the acceptability conditions
outlined above. You are responsible for getting the return to us in
conforming condition, and you may use the shipping method of your
choice. We strongly suggest you use a method with tracking and consider
insurance, especially on items of high value and/or easily damaged in
transit. You do not need an RMA number, but you must enclose your
original packing slip or a note with your personal information so that
we can locate your order, and make a notation of the item/size you wish
to receive in exchange, or we suggest requesting store credit if you
prefer to exchange for completely different items, and you can then
apply that credit to a new order.
is no restocking fee on returns for exchange, but we do charge S&H
to ship the replacement out. Most items can ship for our $3.95 (USPS
First Class - up to 13 oz) or $5.95 (USPS Priority) shipping promotions.
Very large and/or heavy items that don't qualify for our shipping
promotions (no green truck icon on the product listing and you were
charged more than the above on the original shipping) may incur
additional shipping charges on exchanges. Also note that many items have
different prices for different sizes or styles, so there may be an
additional charge or credit adjustment for the size/style difference.
Please contact us if you need additional assistance in determining the
amount of any applicable charges.
Please contact customer service for any further questions on returning an item. Thank you.
4412 Jenni Lane
Jonesboro, AR 72404
Customer Service Phone: 888-444-PET1 (7381)
Please see our Terms & Conditions for additional details regarding our policies.