Returns & Product Issues

How do I return my product?

Please CLICK HERE for our complete returns policy/instructions. You can also click on one of the "Returns" links on our website. One can be found near the top of our website and another can be found near the bottom.

In short, you simply need to return your item to us in a like new resalable condition, enclose your packing slip or other identifying info so we can locate your order, and make a notation of if the return is for refund or the desired size for exchange. There is no restocking fee on returns, and we even absorb our outbound shipping cost on exchange items back to you via UPS Mail Innovations.

I received the wrong product.

If you feel that you have received the wrong product, please contact us before doing anything. We will correct the issue promptly and arrange for the return shipping, all at our expense. If you return the item at your expense without contacting us first, you will likely incur shipping costs that we cannot reimburse. Also please note that if you ordered a medium, and you received a medium, but it didn't fit, that doesn't qualify as an incorrect item (but we will be happy to accept a return for exchange or refund per the terms of our return policy). If you ordered a medium but we shipped you a small, or you ordered NY Giants but we shipped you NY Jets, those would be examples of incorrect items that we would correct quickly and entirely at our expense.

My item was defective or damaged in transit.

If you receive a product that has a factory defect or was damaged in transit, please contact us before taking any other action. For the fastest service, please email us about the issue and attach a picture showing the defect/damage. There is a good chance we will not need the original item back and can immediately ship you a replacement. If we do need the original item back, we will arrange for it's return at our expense. Please do not return the item at your expense before contacting us. You will likely incur shipping costs that we cannot reimburse. Also note that we correct defective/damaged in transit issues by shipping a no cost replacement only. In order to discourage intentional damage by unscrupulous customers, we cannot offer the option of a full refund in lieu of a replacement. 

What is your return policy?

Please CLICK HERE for our complete returns policy/instructions. You can also click on one of the "Returns" links on our website. One can be found near the top of our website and another can be found near the bottom.